Returns & Exchanges

At Harvey Norman, we want you to be completely satisfied with your purchase, which is why we offer a comprehensive returns policy for faulty, damaged, or change-of-mind items under specific conditions. Our goal is to ensure a seamless resolution through repair, replacement, or refund in accordance with Australian Consumer Law.

1

Check Eligibility

Ensure your item is in its original packaging, unused, and within the 14-day change-of-mind period or covered under a manufacturer warranty.

2

Gather Proof of Purchase

Locate your original tax invoice, receipt, or online order confirmation to verify your transaction at a Harvey Norman store or online.

3

Contact Your Local Store

Visit your nearest Harvey Norman franchised store or contact our online customer service team to initiate the return and receive a Return Authorisation.

4

Complete the Assessment

Once the item is returned, our team will inspect the product to provide a suitable remedy, such as an exchange, store credit, or refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing