Frequently Asked Questions
Everything you need to know about shopping with Harvey Norman.
What are my delivery options and associated costs?
We offer a range of delivery services including standard shipping, scheduled delivery for large appliances, and contactless Click & Collect. Delivery fees vary based on the size of the item and your proximity to the nearest store.
Can I return a product if I change my mind?
Harvey Norman offers a flexible return policy. Products can generally be returned within 14 days of purchase provided they are in original, unopened condition with a valid receipt. Some exclusions apply to software, hygiene products, and custom orders.
What payment methods do you accept online?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible financing options such as Interest-Free terms, PayPal, and various 'Buy Now, Pay Later' services.
How do I track the status of my online order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website. You can also check your order status by logging into your account on our website.
Do products come with a warranty?
All products sold at Harvey Norman come with a manufacturer's warranty. Additionally, your purchase is protected by consumer guarantees under local law. We also offer Product Care plans for extended protection beyond the standard warranty.
How does the Click & Collect service work?
Simply select the 'Pick Up' option at checkout and choose your preferred store. You will receive an email or SMS notification once your order is ready for collection, typically within two hours for in-stock items.